Refund policy

Clothing and Linens
Clothing and linens may be returned within 14 days of receipt. We accept the return or exchange of unwashed, unused items with the tags on within 14 days of receipt. We will be unable to accept returns for clothing items without the tag and are not responsible for missing packages. 

Please email hello@foxandwillow.com to initiate a return. A $15 return label fee will be deducted from the refund. SALE ITEMS ARE FINAL 

Return Policy for All Other Items
All other items are final sale and are not returnable or exchangeable except for manufacturing defects. Cost of label will be deducted from refund. 

Sale items and custom orders are final sale.

Defects or Damages? 
All items are carefully inspected prior to sale and shipment, but damages do happen, and we ask that you inspect items upon receipt. Any damages or defects must be photographed and sent to hello@foxandwillow.com within 48 hours of receipt.